FAQ
General Transition & Management Questions
Who is the new management company?
That would be us—First Class Realty & Property Management! We’re here to make life easier (and your rent payments a breeze). Learn more at www.fcpmnc.com.
When does the management transition take effect?
March 1, 2025—mark your calendars (or don’t, because we’ve got it under control).
Will my lease agreement change under new management?
Not until renewal time. When that happens, we’ll seamlessly transition you to our lease—no surprises, just business as usual.
Will my rent change?
Nope! Your wallet can relax.
How will I pay rent now?
Online via RentCafe or through WIPS. No carrier pigeons allowed.
Will my security deposit be transferred to the new management?
Yes. It’s safe and sound in a trust account. If you need the updated deposit address for your records, just email allison@fcpmnc.com.
Who do I contact for maintenance requests?
Submit them through your resident portal via RentCafe. We promise we’re paying attention.
How do I submit an emergency maintenance request?
Text the main line at (704) 251-9574. If it’s actually an emergency, don’t just text us about a lightbulb, unless it's flickering uncontrollably or you can't reach it, you know what - just text us about the lightbulb.
Will the office hours or contact information change?
Yes, but in a good way. We’re always available via email or text, and our satellite office is by appointment only (because we’re too busy making your community awesome).
Will there be new rules or policies under the new management?
Nope! Just keep being your fabulous, lease-abiding self.
Will there be any staffing changes (new property manager, maintenance team, etc.)?
Yep! You’ve got a whole new dream team. Your go-to contact is Ally at allison@fcpmnc.com.
How will management communicate with residents moving forward?
Phone, email, text, and your resident portal—so basically, no excuse for missing our messages!
Will there be a resident portal for online payments, maintenance requests, and documents?
Yes, via RentCafe. One stop for all the important stuff.
Do I need to update my renter’s insurance with the new management information?
Yes! Please update it to include: Sherwood Kannapolis LLC c/o First Class Realty & Property Management, LLC
525 N Tryon St, Suite 1600, Charlotte, NC 28202.
Are there any upcoming community changes or improvements planned?
We’re constantly improving things (because we love making you happy). Got ideas? Shoot us an email!
Will amenities be upgraded, changed, or closed during the transition?
No disruptions! No closures! Just good vibes.
Will my lease automatically renew, or do I need to take action?
We’ll reach out at least 60 days before your lease ends. No need to stress—just renew and keep enjoying your townhome.
How will lease renewals be handled under the new management?
Same as before. We offer a renewal, and you say “Yes, please!”
Will the rent due date or grace period change?
No changes. Keep doing what you’re doing.
Will there be late fees, and when do they apply?
Yes, per NC law—5% after 5 days. Pay on time, and we’ll all be happy campers!
Utilities & Services
Do I need to update my utility accounts?
Nope, everything rolls over seamlessly.
What utilities are included in rent?
Trash? Covered.
Internet? Available for $75/month.
Water? Billed separately.
Gas? Not here.
Electric? That’s on you.
Will trash pickup or recycling schedules change?
Nope! Bins remain in place.
Will I need a new parking permit or sticker?
Nope, just park like a responsible adult and let us know if anyone isn't.
Maintenance & Repairs
How do I report a maintenance issue?
Resident portal (RentCafe). Easy peasy.
What qualifies as an emergency maintenance request?
Major electrical, plumbing, roofing issues, or no heat. If it can wait until morning, it’s probably not an emergency.
What is the typical response time for maintenance requests?
Same day scheduling unless it’s after hours—then we’ll get to you first thing the next day.
Will maintenance work orders be tracked online?
Yes, through RentCafe. No more wondering if we got your request.
Can I request non-emergency maintenance after hours?
Absolutely, just submit it through the resident portal.
How will pest control services be handled?
Quarterly interior and exterior sprays—because no one likes surprise guests (of the creepy-crawly variety).
What should I do if I have issues with my neighbors?
Send an email to Ally and Andy. We’ll take it from there.
Security Deposits & Move-Out Process
When will I receive my security deposit refund?
30 days after move-out. Just remember—moving out means returning keys and notifying us, not just disappearing!
How is my security deposit refund calculated?
NC law applies. (Translation: Be good to your unit, and you’ll get your money back.)
Who do I contact for disputes about my deposit return?
Email allison@fcpmnc.com.
Prospective Resident Questions
Are there available units for rent?
Check our Available Rentals tab online—your dream home might be waiting!
What are the current rental rates?
Contact hello@townhomesatcannonmills.com for the latest rates!
What’s included in rent?
Trash, parking, internet ($75), pet rent ($25), filter program ($35)
What’s the application process like?
Quick, painless, and worth it.
What is the application fee?
$59 per adult.
How long does it take to process an application?
24-72 hours—faster than your Amazon Prime delivery.